Business/Service Development and Improvement

• Want an objective analysis of a specific service? Suspect you’ve got a problem? Want an MOT done on a particular service or part of your business?
• Preparation  for inspection /audit /accreditation panels
• Internal audits
• Strategy development, implementation and design
• Risk assessment
• Developing measurement for improvement
• Improving patient flows throughout the system
• Mapping and redesigning patient journeys
• Project development, management and evaluation

Workforce Development

• Skill mix reviews of any area undertaken
• Development of workforce strategies and business plans
• Redesigning roles and focus on role development
• Change and transition management
• Work based learning and focus on new ways of delivering learning and development in the workplace
• Recruitment and selection process, development and implementation

Procurement

• Public service procurement – a team who understands public procurement ensures that an organisation buys as effectively and efficiently as possible understanding that it’s about service, quality, risk and price
• Commercial negotiations for the optimum deal
• Commissioning a new service
• Writing a sound service specification
• Looking for assistance in putting a service/part of your business out to tender?
• Assistance in working your way through the legal complexities of the tendering process
• Evaluation of tenders
• Developing successful bids in response to competitive tenders or major service/education reviews
• Developing effective contracts/SLAs

Advisory Services

• Partnership working with the NHS / Independent / Voluntary/ Higher Education sectors – could it be improved?
• Trying to get into the healthcare market but want to understand better how it works / How to navigate the internal processes?
• Targeting the NHS & how to get the best results.
• Advice on education & training,  practice placement capacity, capability
• Quality assurance – processes, reviews, audits
• Competency assessment and development
• Want to determine who your customers are and ways of reaching them?
• Want help to develop a successful marketing strategy

Current and Recent Projects

• Systems & process review - Higher Education Sector
• Support for the development and implementation of medical recruitment and selection processes
• Strategy development
• A&E skill mix review
• 18 week pathway redesign - workforce implications
• Strategic review of library and knowledge management services
• Pre & post inspection preparation and analysis
• Policy / protocol development